Excludes items collected in-store.
Nothing in this Online Returns Policy shall affect the statutory rights of any consumer.
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire at the end of 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
To exercise the right to cancel, you must inform the store in which you purchased the item(s) from, of your decision to cancel this contract by a clear statement (e.g. by email, letter or telephone). The store details can be found on your order confirmation and the dispatch note or from the store locator function on the website, however if you have difficulty contacting the store in question or cannot locate the relevant information to do so, please contact our Customer Service Department via email to customerservices.uk@cashconverters.com.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of outbound delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The item must be returned to us in full working order as new or in the same condition as it was when purchased within 14 working days after the day the item was delivered to you. However, we cannot accept cancellations of contracts for the purchase of audio, video, or DVD recordings, video games and software products where the item has been unsealed (this does not apply to goods which are faulty or not as described and which you may be entitled to reject under your statutory rights).
To cancel your purchase please include our dispatch note, place it with the item securely packaged (preferably in its original packaging) and send it to us so that we receive it within 14 working days after the day the item was received by you. For your protection we recommend that you use a recorded-delivery service.
You will be responsible for the costs of returning the item to us unless we delivered the item to you in error, or if the item is damaged or defective.
The dispatch of Substitute Goods will only be fulfilled with the agreement of you, the buyer. In the event that we send you replacement items, we will be responsible for the normal postage costs of returning any replacements items to us, if deemed unsatisfactory within 14 working days. To exercise the right to cancel the substituted item(s), you must inform the store in which you purchased the item(s) from, of your decision to cancel this by a clear statement (e.g. by email, letter sent by post). The store details can be found on your order confirmation and the dispatch note, however if you have difficulty contacting the store in question or cannot locate the relevant information to do so, please contact our Customer Service Department via email to customerservices.uk@cashconverters.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
You, the buyer, must inspect the items as soon after delivery as is reasonably practicable and notify the store where you purchased the item(s). The store information can be found on both your receipt and the dispatch note. However, if you have difficulties contacting the store in question or cannot locate the relevant information to do so, please contact our Customer Services Team by emailing customerservices.uk@cashconverters.com.
You must make contact as soon as possible as the resolution options available to you for repairing/replacing/refunding the defective item(s) is dependent on the time timeframe as outlined in our Warranty Policy.
